When a client books and pays, an automated confirmed booking is made on your booking system via Nightsbridge, our chosen channel manager. You will receive an email booking notification requesting you to visit your platform profile where the detailed booking is listed under the Lodge Bookings tab.

In the case of booking amendments, you will receive an email notification to check the Messages tab on your platform profile. Note the booking update message prompting you to either reject or approve the requested amendment. If the amendment is possible and you have applied the amendment to the booking on your booking platform you can go ahead and accept it. If the amendment calls for an additional client payment you will be prompted to enter the new booking total. This sparks the process of prompting the client to make the top up payment via a payment link generated by the Safari2Go platform. Once the client makes the payment, they will receive their updated booking confirmation. If a cancellation is made to an existing booking the refund will be processed by Safari2Go as soon as possible. This refund will be charged to you, the booked property.